FAQs

REGISTRATION


Do I need to register before placing an order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

How do I register?
Registering with Hajra Hayat is easy. You can create a unique account by going through the following steps: 
  • Click on the ‘Login’ sign
  • Click on the ‘Sign Up’ tab found on the Customer Login screen
  • Fill in your personal particulars on the account creation page
  • Click on the ‘Sign Up’ tab for account creation 
Or you can click here to register.

Why should I become a registered user?
Register at hajrahayatonline.com and start enjoying numerous benefits:
    • Save time on your future purchases by not having to enter your details every time.
    • Query the status of your orders at any time.
    • Check the history of your purchases.
  • Like a piece and don’t want to lose sight of it? Add it to your Wishlist!

How do I reset my password?
If you've forgotten your password we'll need to reset it for you. Simply follow the Forgotten Password instructions, or click here to change it.

How do I change my account information?
As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
 
ORDERS

How can I place an order?
 Just follow these easy steps to place an order with Hajra Hayat:
  • Sign in to your online account
  • When ordering through the product screen you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’
  • Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total
  • Once you’ve added all products into your shopping cart, click Proceed to checkout
  • Enter billing and shipping information
  • Provide payment information
  • Review and submit your order
  • Check the Sales Order Summary

Can I order by phone?
Unfortunately, we do not take orders over the phone at this time. The quickest and easiest way to order from us is via our website.  If you are unable to place your order online, you can place your order on WhatsApp. Please mention your order requirements, email address and payment details in the message

What kinds of payment methods do you accept?
We accept the following forms of payment:
  • Cash On Delivery (for Pakistan orders only)
  • Online payment (Visa Debit/Credit, Master Debit/Credit,)

Is my privacy and personal information secure on your site?
Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information

How do I know what size to choose?
Click here to view our Size Chart.
 
ORDER STATUS

Can I modify or cancel my order?
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the 'Return and Exchange Policy' will apply. Hajra Hayat may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.

How do I check on the status of my order?
You can visit the order history in your account to check your current order status as well as your previous order history

Why was my order cancelled?
Hajra Hayat was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled. If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address. If you still need assistance, please contact us.
Call us now at +92 316 4116303